Privacy Policy

Effective 11/19/2023

1. Introduction

Keep Going K9s, Inc. is committed to protecting the privacy of our clients, including veterans and first responders, donors, volunteers, and website visitors. This Privacy Policy outlines our practices regarding the collection, use, protection, and compliance of personal and health-related information, particularly Protected Health Information (PHI).

2. Information Collection

We may collect PHI from veterans and first responders when voluntarily provided, which includes:

  • Medical history and health information relevant to providing a service dog trained for specific disabilities.

  • Information pertaining to health and wellness coaching services.

3. Use of Information

The collected information is used for purposes such as:

  • Customizing service dog training to meet the specific health needs of veterans and first responders.

  • Delivering effective health and wellness coaching.

  • Internal record-keeping and reporting, adhering to national standards.

4. Protecting Health Information

In managing PHI, we are dedicated to:

  • Ensuring appropriate security for veterans' and first responders’ PHI.

  • Protecting the privacy of their medical information.

  • Providing proper access to the medical portion of their applications.

  • Maintaining their information in compliance with national standards.

5. Information Sharing

PHI is treated with utmost confidentiality and is only shared with personnel directly involved in service provision or as required by law. We do not sell, trade, or rent PHI to others.

6. Data Security

We implement rigorous physical, electronic, and managerial procedures to safeguard all collected information, with specific protocols for PHI.

7. Your Rights

You have the right to:

  • Access, obtain a copy of, request correction, or deletion of your personal and health information.

  • Withdraw consent for the use of your information, where applicable.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. We will post significant changes on our website.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

Keep Going K9s, Inc.
630 N Mildred St
Unit #301
Ranson, WV 25438